The Pelvic Floor Physio Co - Terms of Use
Effective: May 2026
Please read the following carefully. By using The Pelvic Floor Physio Co website or any of our associated webpages, social media accounts, or online booking system, you acknowledge your understanding and acceptance of these terms.
About us
The Pelvic Floor Physio Co is a mobile pelvic health physiotherapy practice operated by Kristina Vuruna (AHPRA registered physiotherapist), ABN 24 368 418 588, servicing the Moonee Valley and Merri-bek council areas of Melbourne, Victoria.
Website content — educational information only
The information provided on our website, social media accounts (including Instagram), and any associated content is presented free of charge for educational purposes only.
This information is provided in the absence of a consultation with a qualified health professional and must not be relied upon as a substitute for independent professional medical advice. The information is not intended to diagnose, treat, cure, or prevent any disease or condition.
While we take reasonable care to ensure the accuracy and currency of content on our website, we do not accept any liability for any loss, damage, or injury incurred by use of or reliance on the information provided.
Online booking system
Our online booking system is provided through Cliniko and is embedded on our website. By using the online booking system, you agree to:
Provide accurate personal and health information
Comply with our cancellation policy (24 hours’ notice required; late cancellations forfeit the booking deposit)
Attend the appointment at the confirmed location, or notify us if you need to reschedule
If you are not at the appointment location at the scheduled time, Kristina will attempt to contact you at 5 minutes and again at 10 minutes. If there is no response after 10 minutes, the appointment will be forfeited and you will be invoiced for the full appointment fee.
Mobile home visit services
By booking a mobile home visit appointment, you agree to:
Provide a safe and accessible treatment environment, including adequate indoor floor space (approximately 2m x 2m) and a firm surface for treatment
Secure any pets that may pose a risk to the safety of the physiotherapist
Notify us in advance of any access considerations (stairs, apartment entry codes, parking restrictions)
Be present at the confirmed address for the scheduled appointment time
We reserve the right to decline or discontinue a home visit if the environment is deemed unsafe or unsuitable for treatment. In such cases, an alternative arrangement will be offered where possible.
Fees and payment
Current fees for all appointment types are listed on the Fees page of our website. Fees may be updated from time to time.
Payment is required at the time of service via card payment (Stripe) or bank transfer. Medicare patient claims for eligible CDM appointments are processed via Tyro Health after payment has been received.
Private health insurance patients receive a paid receipt via email which can be used to claim directly with their health fund.
Professional obligations and scope of practice
Kristina Vuruna is a registered physiotherapist regulated by the Australian Health Practitioner Regulation Agency (AHPRA) and is bound by the Physiotherapy Board of Australia’s Code of Conduct and professional standards.
All services are provided within the scope of physiotherapy practice. We do not provide medical diagnoses, prescribe medication, or provide services outside our professional scope. Where a concern falls outside our scope, we will refer you to an appropriate health professional.
Consent to treatment
By booking an appointment, you consent to physiotherapy assessment and treatment by Kristina Vuruna. You understand that:
Treatment may include manual therapy, exercise prescription, education, and where clinically indicated and with your separate verbal consent, internal pelvic floor assessment
You may withdraw consent to any aspect of treatment at any time
You will be fully informed of any proposed treatment before it proceeds
Physiotherapy, like all healthcare, carries some risk of minor side effects such as temporary soreness or fatigue
Intellectual property
All content on our website, including text, images, graphics, logos, and design elements, is the property of The Pelvic Floor Physio Co or its licensors and is protected by Australian copyright law. You may not reproduce, distribute, or republish any content without our prior written consent.
Patient handouts, exercise sheets, and educational materials provided during treatment are for your personal use only and may not be reproduced or distributed.
Links to external websites
Our website may contain links to external websites operated by third parties. We do not control or endorse the content of those websites and accept no responsibility for their accuracy, privacy practices, or content.
Security of the website
We take reasonable steps to ensure the security of our website. However, the internet is an inherently insecure network and we cannot guarantee that information transmitted via our website will be free from unauthorised interception.
Limitation of liability
To the maximum extent permitted by law, The Pelvic Floor Physio Co excludes all liability for any loss, damage, or injury arising from:
Use of or reliance on information provided on our website or social media
Any interruption or unavailability of our website or online booking system
Any unauthorised access to your personal information transmitted via the internet
Nothing in these terms excludes or limits any rights you may have under the Australian Consumer Law that cannot be excluded or limited by law.
Governing law
These Terms of Use are governed by the laws of the State of Victoria, Australia. You submit to the exclusive jurisdiction of the courts of Victoria for any dispute arising under these terms.
Changes to these terms
We may update these Terms of Use from time to time. Updated versions will be posted on our website. Your continued use of our website constitutes acceptance of the current terms. These terms are effective as of May 2026.
Contact
If you have any questions about these Terms of Use, please contact us:
Kristina Vuruna The Pelvic Floor Physio Co
ABN 24 368 418 588