Use this as a quick guide and if you're still not sure, just get in touch and Kristina will help you work it out.

Postnatal check: You've recently had a baby and want to check in on your pelvic floor recovery. Recommended from 6 weeks postpartum, even if you feel well.

Pelvic floor initial: This is your first appointment for any pelvic floor concern: leaking, heaviness, pain, or anything else that hasn't felt right since giving birth.

Pelvic floor review: You've already seen Kristina and are coming back for a follow-up.

Musculoskeletal initial: You're dealing with pain or injury during pregnancy or postpartum: back pain, pelvic girdle pain, wrist pain, and so on.

Musculoskeletal review: You've been treated for a musculoskeletal issue and are returning to progress your treatment.

Extended appointment: You have two or more concerns to work through. Available for all pelvic floor and MSK appointments.

Birth preparation: You're in your third trimester and want to prepare for labour and birth. Partners welcome.

Therapeutic ultrasound for mastitis: You have a blocked duct or mastitis and need treatment quickly.

Yes. If you have extras cover that includes physiotherapy, you will generally be eligible to claim a rebate on your appointment fee.

Here's how it works:

• After your appointment, Kristina will issue you a receipt that includes the relevant physiotherapy item code and her provider number

• You can submit this receipt to your private health insurer to claim your rebate. Most insurers allow you to do this via their app or website

• The rebate amount depends on your level of cover and your insurer. Check your policy or contact your insurer directly to confirm your entitlements

• You pay the full appointment fee on the day, and the rebate is paid back to you by your insurer

Rebate amounts vary between insurers and policy levels. Kristina is not able to guarantee a specific rebate amount. Contact your insurer if you need clarification before booking.

Yes. If your GP has referred you under a Chronic Disease Management (CDM) plan (also known as a GP Management Plan with a Team Care Arrangement) you may be eligible for a Medicare rebate on up to five allied health visits per calendar year.

To claim:

• Ask your GP if you are eligible for a CDM plan and Team Care Arrangement referral to a physiotherapist

• Have your referral and Medicare card at your appointment (or have them available for a telehealth session)

• Kristina will process the relevant Medicare item at your appointment

Please note: Medicare management plans are not available for all conditions and eligibility is determined by your GP. Contact Kristina before your appointment if you are planning to use a CDM plan, so the correct item can be confirmed.

Because Kristina comes to you, there are a few simple things to have ready before she arrives.

Complete forms upon booking

• Initial Booking Form -  outlining your reason for booking, medical history and GP contact details

• Home Visit Safety Form - ensuring it is suitable for Kristina to come to you
  

What to have on hand:

• Two clean towels: x1 bath towel for you and x1 hand towel for Kristina 

• Two pillows: to support you on the treatment surface if needed

• A safe, clean, private treatment space with accessible space (at least 2m x2m) for Kristina to set-up the treatment table and adequate lighting. 

• An accessible sink available for hand hygiene

What to wear:

• Comfortable, loose-fitting clothing that allows easy access. You may be asked to remove clothing from the lower half for a pelvic floor assessment

• There is no need to prepare or wash anything specifically. Kristina brings all clinical supplies

For a pelvic floor appointment:

• An internal examination may be recommended as part of your assessment. Kristina will explain this fully before proceeding and you can decline or pause at any time

• Try to empty your bladder before the appointment if you are comfortable to do so

For a telehealth appointment:

• Find a private, quiet space with good lighting

• Ensure your device camera and microphone are working before the session

• Have your Medicare and private health cards nearby if applicable

Not sure what to expect? Kristina is happy to answer any questions before your appointment, just send her a message.

Kristina's time is reserved exclusively for you. A 50% deposit is required at booking and the following policy applies:

• Cancellation more than 24 hours before your appointment - Deposit refunded in full

• Cancellation within 24 hours of your appointment - Deposit forfeited. No refund

• No-show (appointment not attended, no contact made) - Deposit forfeited. No refund

• Rescheduling more than 24 hours before your appointment - No fee. Deposit transferred to new booking

• Rescheduling within 24 hours of your appointment - Treated as a late cancellation. Deposit forfeited, new deposit required to rebook

• Cancellation due to genuine medical emergency or acute illness - Assessed on a case-by-case basis. Deposit may be refunded or transferred at Kristina's discretion

To cancel or reschedule, please use the booking platform or contact Kristina directly by phone or email. The date and time of your cancellation will be recorded.